MINOR DETAILS HOME | Store Policies & Procedures
OUR RETAIL PARTNER
SideDoor is our partner that secures and fulfills your order and handles our logistics and customer service. Their team is amazing! Not only do we partner with them for our shop, but we also use SideDoor to fulfill trade orders for client projects. Email SideDoor Custom Support or call 801-508-4343 for any questions or concerns about delivery and/or damages.
RETURNS, DAMAGES & CANCELLATION POLICY
We are not able to take returns, cancellations, or exchanges, as items are shipped directly from the manufacturer. Therefore, all sales are final unless product(s) is damaged in transit. Inspect all items immediately upon delivery. If a product is damaged, take photographs of the packaging and product and contact SideDoor customer service. The SideDoor team will arrange for a repair or for the manufacturer to send a new piece(s).
SHIPPING & DELIVERY
You will receive e-mail communication from SideDoor regarding the progress of your order and when pieces ship. Most furniture is shipped via a local freight carrier. The freight carrier will call you when your furniture is ready for delivery to schedule a delivery date.
Furniture will be delivered 'To Your Door / Threshold'. You may instruct the delivery personnel as to whether you would like your delivery placed immediately inside your home or left on your doorstep.
FURNITURE PLACEMENT
Threshold delivery does not include placing products in specific rooms, assembly, or removal of original packaging. If you require or prefer 'White Glove' delivery, it will be available as an option at checkout for an additional charge. 'White Glove' delivery includes packaging removal, light assembly, and placement. We recommend White Glove service for any large furniture items.
PRODUCT QUESTIONS | SIZES, FINISHES, COLORS ETC.
Please Email Us and we will do our best to answer questions about the size or finish you need. Orders can be placed for backordered items. Some vendors offer finish or swatch options when available. Contact us with the specific items name or code if you’d like to request additional information.
PRODUCT PRICING
Prices are never above the internet minimum advertised price (set by the manufacturer). Keep in mind our prices include all shipping and handling fees. When you shop Minor Details Home via SideDoor for your quality furniture and décor needs, you are supporting our small business and the interior design industry, rather than a big-box retailer.